? Please, first try the "reload" button on your browser. Then check the tips on this page before contacting us.
Q.: I have an issue/problem related to billing or my account (cancelling, forgotten password, change username/pass, etc.)
first, and then go to Account Information. If you are unable to log in, contact us
Q.: I really want to buy Tokens, but your biller won't accept my credit card!
1) We also accept online checks (US) and Lastschrift, Automatische Incasso, Cargo Bancario, Direct Debit (EU)
2) Did you try another credit card?
3) Have you checked your balances?
If you're unable to buy Tokens, please contact us
Q.: I'm a new member. Where do I log in?
Select "Login" from the navigation bar at the top, or go here
. To better protect your account, please make sure to log out
Q.: Help, I can't log in!! What do I do?
Please go here
This site is tested on Internet Explorer 9 & higher
, running on PC's.
, our recommended browser, (free download
) is also available for Mac OS X and Linux, though we only test our sites on PC's.
is available for free from Google: Link
, a browser with a long history of mediocrity and problems, is available for free from Microsoft
At present, we do not support other browsers. This site will most likely work with other browsers and other operating systems, but we can't guarantee it.
What computer/browser do I have?
Please see our page on streamed video
Where did my downloaded file end up?
One way to find it, is to search your computer (on Windows, use the search box that pops up when you click on the START button) for the filename of the clip you downloaded. Filenames are listed on the main product pages, in the box with all the other info (directly below the download and the streamed-video boxes.)
Another method is to download a second clip, and observe where it saves it. Unless you changed browser or tweaked the setting, the location should be the same.
In most cases, the default download folder (on Windows) is C:\Users\YourComputerAccountName
Slow vs. Fast Internet Connection
Do you have fast Internet connection? Nowadays, most people do. In areas where DSL
is not available, cable
may be the next best.
If you surf the 'net a lot, especially for music or videos, you'll find that fast Internet connections are worth every penny! However, you can download large video files over an ancient dial-up modem: just leave it running while you do other things, or even overnight.
Do you have an ancient dial-up modem or a slow internet connection? Are you new to surfing sites with movies?
: Is there any way to download movies faster? It takes hours. Why?
: Files containing movies tend to be quite large, because there's an immense amount of visual information in a film. So, if one maintains halfway decent quality (as we do in the downloadable films), the file size will be very large. Alternatively, if the file size is forced to be small, the quality will be mediocre at best.
The remedy? Fast Internet connections or patience! In some cases, the problem might be short-lived, caused by network or server overload: for more information, please see this post on our user forum
The format we use is for
the vast majority of our video on this site is Microsoft Windows Media
. Do you have the latest version of the Windows Media Player? If your operating system is Windows 7 or 8, then you can use the newest Windows Media Player 12. If your operating system is Vista or XP, then you the newest version of Windows Media Player that you can run is version 11.
You can download Microsoft Windows Media for free from the Microsoft site
. (Most store-bought computers come with it pre-installed.)
A few videos by some studios are released in the newer .MP4 format. It's a great format. Windows Media Player 12 supports it. However, Windows Media Player 11 doesn't support it by default. If your operating system is Windows 7 or 8, then you should have no problem. If you have an older operationg system (Vista or XP), then you have 2 options to play .MP4 files:
1) Use a different video player, such as VLC Media Player
, Real Player
, or QuickTime Player
(all available for free)
2) Install a Media Player Codec Pack
, which is a free software that enables the older versions of Windows Media Player to play .MP4 files
To download our videos, do NOT
right click on the download buttons. Simply do a regular (left) click
Hint: Have you tried hitting the "reload" button on your browser? It solves the problem a good many times!
If your tech problems still persist after you try the above tips, please contact us
. Cut-and-paste the questionnaire below into your email or user-forums post, and fill in your answers. The filled-in questionnaire is highly recommended to speed up resolving your problem.
TECH PROBLEM QUESTIONNAIRE
To help us better assist you, please fill out entirely. NOT TO BE USED FOR BILLING PROBLEMS (see above.)
- Which site are you experience a problem on? The site you're currently on is WizardClips.com
- Do you have a current membership to our site?
- Are you on a PC or a Mac?
- What's your operating system? (e.g., "Windows 8", "Windows 7", "Windows Vista", "Windows XP", or "Mac", etc.)
- What browser are you using?
What computer/browser do I have?
(opens in separate tab.)
- Are you using a home computer or a computer in a corporate enviroment?
- What kind of connection do you have to the Internet (e.g., dialup modem, DSL, cable, corporate network)?
- What page(s) on this site does the problem affect?
- If your problem is with downloadable video, did you try a simple "regular" (left) click
on the link?
- Is the problem new (in other words, the particular feature worked before -- and then stopped working), or has it never worked for you?
- Describe *in great detail*
exactly what sequence of actions you took (where you clicked, what happened, what messages you got)
- Have you tried accessing the site from a different computer? Did that make any difference?
Thanks for your patience, and for your assistance in solving your technical problem.